|
|
|
|
|
|
|
|
TL 9000Àº Á¤º¸Åë½Å¾÷°èÀÇ Ç°Áú½Ã½ºÅÛ
±Ô°ÝÀ¸·Î QuEST Forum ¿¡¼ Á¦Á¤ÇÑ Ç°Áú½Ã½ºÅÛ¿¡ ´ëÇÑ ±Ô°ÝÀÌ´Ù. |
|
QuEST
Forum˼ Quality Excellence for Suppliers
of Telecommunications ForumÀÇ ¾à¾î·Î¼1996³â
Bell Atlantic, BellSouth, Pacific
Bell ¹× Southwestern BellÀÌ ¹ß±âÀÎÀÌ µÇ¾î
â¼³ÇÑ Á¤º¸Åë½Å¾÷üµéÀÇ ¸ðÀÓÀÌ´Ù.
Åë½Å»ê¾÷ÀÇ °Å´ëÈ ¹× ±¹Á¦È·Î ¸»¹Ì¾Ï¾Æ Åë½Å¼ºñ½º Á¦°øÀÚ(service
providers) ¹× Åë½Å±â±â °ø±ÞÀÚ ¹× Åë½Å±â±â °ø±ÞÀÚµé
°£ÀÇ °øµ¿ÀÇ Ç°Áú±Ô°Ý¿¡
´ëÇÑ Çʿ伺ÀÌ Á¦±â µÇ¾ú´Ù. |
|
°®°¡Áö
Ç¥Áؼµé(standards)°ú Áߺ¹µÈ °¨»ç ÇàÀ§·Î ¸»¹Ì¾Ï¾Æ Ç°Áúºñ¿ëÀÌ
Áõ´ëµÇ°í È¥¶õÀÌ °¡ÁßµÇ¾î ¹ü ¼¼°èÀû ¿µ¾÷È°µ¿ ºñ¿ëÀÌ ±Þ¼ÓÈ÷ »ó½ÂÇÏ°í
ÀÖ¾ú´Ù.
Àü ¼¼°è Åë½Å»ê¾÷ÀÇ ¿¬°£ ±¸¸Å¾×Àº 1250¾ïºÒ ÀÌ»óÀ̸ç Ç°Áúºñ¿ëÀº
100¾ï¿¡¼ 150¾ïºÒ·Î ÃßÁ¤µÇ°í ÀÖ´Ù. ÀÌ¿¡ µû¶ó 1996³â
Bell Atlantic, Belt South Pacific
Bell °ú Southwestern BellÀº Åë½Å¼ºñ½ºÀÇ ÁúÀ»
Çâ»ó½ÃÅ°°í Ç°Áúºñ¿ëÀ» Àý°¨Çϱâ À§ÇØ »õ·Î¿î Ç°Áú±Ô°ÝÀ» ¼³Á¤ÇÏ°íÀÚ
½ÃµµÇÏ¿´´Ù.
±× ¸ñÇ¥´Â Àü ¼¼°èÀû À¸·Î Åë½Å»ê¾÷¿¡ Àû¿ëµÉ ¼ö ÀÖ´Â ´ÜÀÏÀÇ
Ç°Áú½Ã½ºÅÛ ¿ä±¸»çÇ×À» Á¦Á¤ÇÏ´Â °ÍÀÌ´Ù. |
|
±× °á°ú
QuEST(The Quality Excellence for Suppliers
of Telecommunication Leadership Forum)Æ÷·³ÀÌ
â¼³µÇ¾ú´Ù. ÀÌ Æ÷·³¿¡´Â 40 ¿© Åë½Å¼ºñ½º¾÷ü, H/W ¹×
S/W °ø±Þ¾÷ü(ÀÌÇÏ ±â±â°ø±ÞÀÚ)µéÀÌ Âü¿©ÇÏ¿© TL 9000À¸·Î
¾Ë·ÁÁø Ç°Áú½Ã½ºÅÛ ¿ä±¸»çÇ×À» Á¦Á¤ÇÏ¿´´Ù.
ÇöÀç AT&T¸¦ ºñ·ÔÇÑ 13°³ Åë½Å¼ºñ½º Á¦°øÀÚ¿Í Lucent Technology,
Motorola¸¦ ºñ·ÔÇÑ 68°³ °ø±Þ¾÷ü¸¦ Æ÷ÇÔÇÏ¿©
ÃÑ 111°³ Åë½Å°ü·Ã ¾÷üµéÀÌ Âü¿©ÇÏ°í ÀÖ´Ù.
QuEST ForumÀº Åë½Å»ê¾÷ÀÇ ¼ºñ½º Á¦°øÀÚ¿Í ±â±â °ø±ÞÀÚµé °£ÀÇ Çù·Â°ú ´ëÈÀÇ
ÀåÀÌ µÇ¾úÀ¸¸ç, ÁÖ¿ä È°µ¿ ¸ñÇ¥·Î´Â
°¢±â ´Ù¸¥ ¿ä±¸»çÇ×°ú ±Ô°Ý¼µé °£ÀÇ ÀÏü¼º À» Ãß±¸Çϸç À̸¦ ¼¼°èÀûÀ¸·Î È®»ê½ÃÅ°´Âµ¥
ÀÖ´Ù.
QuEST´Â Ç°Áú°æ¿µ°ú Ç°Áúº¸ÁõÀ» ´Ù·ç´Â ISO±â¼úÀ§¿øȸ 176(ISO TC 176)¿¡
¿¬¶ô»ç¹«¼Ò(liaison Office)¸¦ °³¼³ÇÏ¿´°í
ƯÈ÷ ±× ȸ¿øµéÀº ISO 9000 ±Ô°Ý¼¸¦ Á¦Á¤ÇÏ´Â TC176ÀÇ Á¦ 2ºÐ°ú À§¿øȸ(Subcommitee
2)¿¡¼ Åë½Å»ê¾÷À» ´ëÇ¥ÇÏ°í ÀÖ´Ù. |
|
ÇöÀç´Â ¹Ì±¹, À¯·´µî ¼¼°è °¢±¹ÀÇ ÁÖ¿ä Åë½Å¼ºñ½º Á¦°øÀÚ ¹× °ø±ÞÀÚ ±×¸®°í Ç°Áú½Ã½ºÅÛ ±Ô°Ý¿î¿ë°ú °ü·ÃÇÑ ÁÖ¿ä ÀÌÇØ
´ç»çÀÚµé (±¹°¡ ÀÎÁ¤±â°ü, ÀÎÁõ±â°ü Æ÷ÇÔ)ÀÌ QuEST ForumÀÇ È¸¿øÀ¸·Î °¡ÀԵǾî ÀÖ´Ù. |
|
|
´Ù¸¥ ±âÁØ »ê¾÷ Ç¥ÁØ°ú TL 9000 Ç°Áú½Ã½ºÅÛ ¿ä°Ç ÇÚµåºÏÀÌ ´Ù¸¥ °ÍÀ¸·Î Á¦Ç° ¹× ¼ºñ½ºÀÇ ½Å·Úµµ¿Í ¼º°úÃøÁ¤¿¡ »ç¿ëµÇ´Â ¼º°ú¿Í ¼Ò¿äºñ¿ë¿¡ ±Ù°ÅÇÑ ÃøÁ¤±âÁØ (Metrics)ÀÌ Æ÷ÇԵǾî ÀÖ´Ù´Â °ÍÀÌ´Ù.
¶ÇÇÑ, TL 9000ÇÚµåºÏÀº ISO 9000 : 1994 ³â ÆÇ°ú ISO 9000:2000³â ÆÇ°£ÀÇ Â÷À̸¦ Á¼È÷´Â °ÍÀ¸·Î °í°´¸¸Á· ¹®Á¦¸¦ ´Ù·ç´Â Ãß°¡ÀûÀÎ ¿ä°ÇÀ» Æ÷ÇÔÇÏ°í ÀÖ´Ù. À̵é Ãß°¡ÀûÀÎ ¿ä°ÇÀÇ ±Ù°Å´Â Malcolm Baldrige¿¡ ÀÇÇÑ ±âÁØÀÌ´Ù.
±× ¿ä°ÇµéÀº Çϵå¿þ¾î, ¼ÒÇÁÆ®¿þ¾î ¹× ¼ºñ½ºÀÇ 3°¡Áö ºÎ¹®À¸·Î ÁöÁ¤µÇ¾î ÀÖ½À´Ï´Ù.
ÀÌµé ºÎ¹®µéÀº ÇϳªÀÇ ¾î¶² ƯÁ¤ÇÑ ºÎ¹® ¶Ç´Â ºÎ¹®°£ÀÇ °áÇÕÀ¸·Î ÀÎÁõÀÌ µÇ´Â °á°ú°¡ µÉ °ÍÀÌ´Ù. |
|
TL 9000Ç°Áú½Ã½ºÅÛ
¿ä°Ç ÇÚµåºÏÀº 4°³ÀÇ ÃþÀ¸·Î ±¸¼ºµÇ¾î ÀÖ´Ù. |
¤ýù¹ø° Ãþ - ISO 9000 + 21¹ø° |
¤ýµÎ¹ø° Ãþ - Çϵå¿þ¾î, ¼ÒÇÁÆ®¿þ¾î ±×¸®°í ¼ºñ½ºÀÇ ¸ðµç ºÐ¾ß¿¡ ´ëÇÏ¿© µ¿µîÇÏ°Ô Àû¿ëµÉ °øÅëÀûÀÎ Åë½Å»ê¾÷
.....................¿ä°Ç |
¤ý¼¼¹ø° Ãþ - Çϵå¿þ¾î, ¼ÒÇÁÆ®¿þ¾î ±×¸®°í ¼ºñ½º¿¡ ´ëÇÑ Æ¯Á¤ÇÑ ¿ä°Ç |
¤ý³×¹ø° Ãþ - ÃøÁ¤±âÁØ(Metrics)-Çϵå¿þ¾î, ¼ÒÇÁÆ®¿þ¾î ¶Ç´Â ¼ºñ½º °øÁ¤ ¹× Á¦Ç°¿¡ »ç¿ëµÉ ÃøÁ¤µµ±¸, ¿ä°Ç°ú
.....................°ü·ÃµÈ °á°ú¸¦ ÃøÁ¤ÇÏ´Â µ¥ »ç¿ëµÊ |
|
TL 9000ÀÇ
¹è°æÀ» Á¤¸®ÇÏ¸é ´ÙÀ½°ú °°´Ù. |
¤ý´Ù¾çÇÑ
¾÷°èÀÇ ¿ä±¸»çÇ× ÅëÇÕ |
¤ý´Ù¾çÇÑ
¿ä±¸»çÇ× ¹× ½É»ç·Î ÀÎÇÑ ¹®Á¦ÀÇ °¨¼Ò (ºñ¿ë, °í°´ ¿ä±¸»çÇ×À»
°ø±ÞÀÚ¿¡°Ô ¸ð¼øµÇ°ÔÀû¿ë) |
¤ýÁ¤ÀǵÈ
¼º°úÁöÇ¥¸¦ ÅëÇØ °ø±ÞÀÚ ¼º°úÀÚ·áÀÇ º¸°í ¹× ÀÌ¿ëÀ» Ç¥ÁØÈ |
¤ý°í°´-°ø±ÞÀÚ°£
°ü°èÀÇ ÁõÁø |
|
|
TL 9000 ±Ô°ÝÀº Book 1°ú Book 2·Î ±¸¼ºµÇ¾î ÀÖÀ¸¸ç, Book 1Àº Ç°Áúº¸Áõ½Ã½ºÅÛ¿¡ ´ëÇÑ ¿ä±¸»çÇ×À¸·Î ISO 9001¿ä±¸»çÇ×°ú Á¤º¸Åë½Å¾÷°èÀÇ ¿ä±¸»çÇ×À» Æ÷ÇÔÇÏ°í ÀÖÀ¸¸ç, Book 2´Â ¼º°úÃøÁ¤À» À§ÇÑ ¿ä±¸»çÇ×À¸·Î °¢ Á¦Ç°Æ¯¼º¿¡ µû¸¥ ¼º°úÁöÇ¥ ÃøÁ¤¹æ¹ý. °è»ê¹æ¹ý ¹× º¸°í¹æ¹ýÀ» ±â¼úÇÏ°í ÀÖ´Ù. |
|
1] BOOK ONE : TL9000 Quality System Requirements |
ISO 9001 (1994) ¿ä±¸»çÇ× ¹× Ãß°¡¿ä±¸»çÇ×À» Æ÷ÇÔÇÏ¿© 83°³ ¿ä±¸Á¶Ç×À¸·Î ±¸¼ºµÇ¾î ÀÖÀ¸¸ç, °øÅë(Hardware/Software, Hardware/Service), Hardware/Software Hardware/Service, Software/ Service, Hardware, Software, Service º°·Î ¿ä±¸ Á¶Ç×ÀÌ ±¸ºÐµÇ¾î ÀÖÀ½. |
|
1.
Section 1 : Instruction (¼Ò°³)
TL 9000ÀÇ ¸ñÀû, ½ÇÇà½ÃÀÇ ÀÌÁ¡, ISO 9000°úÀÇ ºñ±³,
°í°´-°ø±ÞÀÚ°£ ÀÇ»ç¼ÒÅëµî ¼Ò°³ |
2.
Section 2 : Structure (±¸Á¶)
ISO 9000, Common TL 9000 Requirements,
H (Hardware), S (Software), V (Service)ÀÇ
ƯÁ¤ Ç°Áú½Ã½ºÅÛ ¿ä±¸»çÇ×
Common TL 9000 Metrics, H,S,VÀÇ Æ¯Á¤
Ç°ÁúÁö¼ö |
3.
Section 3 : TL 9000 Administration
µî·Ï Options : TL 9000 Book One ÀÇ ¿ä±¸»çÇ×À»
ÃæÁ·ÇÏ°í, Book Two¿¡¼ ¿ä±¸µÇ´Â Á¦Ç°ÀÇ ¹üÁÖ¿¡ µû¶ó ¼º°úÁöÇ¥
ÀڷḦ Forum °ü¸®ÀÚ¿¡°Ô º¸°íÇØ¾ß Çϸç, ´©¶ô»çÇ׿¡ ´ëÇÏ¿©´Â
ÇÕ´çÇÑ ÀÌÀ¯°¡ ÀÖ°í, ÀÎÁõ±â°ü°ú »óÈ£ÇùÀÇ°¡ ÀÖ¾î¾ß ÇÑ´Ù.
µî·ÏÀ» Èñ¸ÁÇÏ´Â °í°´/°ø±ÞÀÚ´Â Forum °ü¸®ÀڷκÎÅÍ °íÀ¯ÀÇ
ID¸¦ ºÎ¿© ¹Þ¾Æ, Metrics °ü¸®ÀÚ(UTD) ¿¡°Ô ÀڷḦ
º¸°íÅä·Ï ÇÔÀ¸·Î½á ÀÚ·áÀÇ ±â¹ÐÀ» À¯ÁöÅä·Ï ÇÑ´Ù. ±âŸ ÀÌÇàÀýÂ÷,
°øÇ¥, ÀÎÁõ/ÀÎÁ¤±â±¸ÀÇ ¿ªÇÒ, ±³À°ÈÆ·Ã µî |
4.
Section 4 : Quality System Requirements
°øÅë¿ä±¸(H/S/V) Ç׸ñ : Ç°Áú¸ñÇ¥, ¶óÀÌÇÁ »çÀÌŬ ¸ðµ¨,
¿ä±¸»çÇ× ÃßÀû¼º, ¶óÀÌÇÁ »çÀÌŬ Á¾·á°èȹ, °æÇâºÐ¼®, Á¤Àü±â
¹æÁö, ±³À°ÈÆ·Ã, °ø±ÞÀÚ Áö¿ø ÇÁ·Î±×·¥, Ç°Áú°³¼± ÇÁ·Î±×·¥,
°ø±ÞÀÚ ¼º´É Çǵå¹é, °í°´-°ø±ÞÀÚ ÀÇ»ç¼ÒÅë, °í°´¸¸Á· |
¤ýHardware/Software
Ãß°¡¿ä±¸ Ç׸ñ : Çü»ó(Configuration)
°ü¸®°èȹ, Á¦Ç°½Äº°, ±ä±Þ ¼ºñ½º, ¼³Ä¡°èȹ |
¤ýHardware/Service
Ãß°¡¿ä±¸ Ç׸ñ : ¿î¿µ(Operational) º¯°æ,ÀÛ¾÷ÀÚ
Àڰݺο©, ¼÷·Ãµµ ¸ñ·Ï, °Ë»ç ¹× ½ÃÇè |
¤ýHardware Ãß°¡¿ä±¸
Ç׸ñ : ÁÖ±âÀûÀÎ Àç½ÃÇè, Á¦Ç°È¸¼öÀÇ ÃßÀû¼º, ÇöÀå
¼º´É½ÃÇè |
¤ýSoftware
Ãß°¡¿ä±¸ Ç׸ñ : Áö¿ø ¼ÒÇÁÆ®¿þ¾î ¹× µµ±¸°ü¸®, ¼ÒÇÁÆ®¿þ¾î
¹ÙÀÌ·¯½º º¸È£, ÅëÇÕ/ÀÌÇà°èȹ, º¹Á¦ ¹×
;.......................................¹èÆ÷°ü¸®,
ÆÐÄ¡ ÀýÂ÷ ¹× ¹®¼È, ¼ÒÇÁÆ®¿þ¾î ½Äº° |
¤ýService
Ãß°¡¿ä±¸ Ç׸ñ : ¼ºñ½º ¼³°èÃâ·Â, µµ±¸º¯°æ, ¼ºñ½º
Àεµ¿ë ¼ÒÇÁÆ®¿þ¾î, ¼ºñ½º Àεµ°èȹ, ¼ºñ½º
......................................¼º°ú ÀÚ·á |
5.
Appendix A : TL 9000 ÀÎÁ¤±â±¸¿¡
´ëÇÑ ¿ä±¸»çÇ× |
6.
Appendix B : TL 9000 ÀÎÁõÁ¶Á÷¿¡
´ëÇÑ Code of Practice |
7.
Appendix C : µî·ÏÀýÂ÷ |
8.
Appendix D :
ÀÌÇàÀýÂ÷ ¹× ½É»çÀϼö ISO 9000/QS 9000 µîÀÇ ±â
ÀÎÁõµÈ ±â¾÷ÀÇ TL 9000 ÀÎÁõÀ» À§ÇÑ Ãß°¡ ÃÖ¼Ò ½É»çÀϼö |
9.
Appendix E : TL 9000 ÀÎÁõÀ¯Áö¸¦
À§ÇÑ ´ëü¹æ¹ý |
ºÒÇÊ¿äÇÑ ½É»çÁߺ¹À»
ÇÇÇϱâ À§ÇÏ¿©, TL 9000 ÀÎÁõȹµæ ÈÄ 3³â ÈÄ¿¡
ÀÎÁõ±â°ü¿¡¼ ³»ºÎ°¨»ç
½Ã½ºÅÛÀÇ À¯È¿¼º, Ç°Áú¸ñÇ¥ °³¼± µîÀÇ »çÇ×À» ÆÇ´ÜÇÏ¿©,
ÀÎÁõ±â¾÷ÀÇ ³»ºÎ°¨»ç·Î½á »çÈÄ°ü¸® ½É »çÀÇ ´ëü°¡ °¡´É. |
10.
Appendix F : °í°´-°ø±ÞÀÚ°£ ÀÇ»ç¼ÒÅë¿¡
´ëÇÑ Guidance |
11.
¿ë¾î Á¤ÀÇ |
|
2]
BOOK TWO : TL9000 Quality System Metrics |
¼º°úÁöÇ¥ º¸°í¹æ¹ý ¹× ¼º°úÁöÇ¥
°è»ê°ø½ÄÀ» Æ÷ÇÔÇÏ¿© 12°³ÀÇ ¼º°úÁöÇ¥·Î ±¸¼ºµÇ¾î ÀÖÀ¸¸ç, °øÅë(Hardware/Software/Service),
Hardware/Software Hardware/Service,
Software/Service, Hardware, Software,
Service º°·Î ¿ä±¸µÇ´Â ¼º°úÁöÇ¥(Metrics)°¡ ±¸ºÐµÇ¾î
ÀÖÀ½ |
|
1.
Section 1 : Introduction (¼Ò°³)
Book oneÀÇ ¼Ò°³ºÎºÐ°ú Áߺ¹
|
2.
Section 2 : Structure
Book oneÀÇ ±¸Á¶¿Í Áߺ¹, Metrics (¼º°úÁöÇ¥) º¸°í
¹× ÀÚ·áÀÇ È帧 |
3.
Section 3 : Metrics »ç¿ë ¹× Ã¥ÀÓ
Metrics »ç¿ë¿øÄ¢, º¸°í ¹× Ã¥ÀÓ(Forum Administrator,
Metrics Administrator, °ø±ÞÀÚ, °í°´, ÀÎÁõ±â°ü, QuEST Forum) |
4.
Section 4 : Metrics ¿ä±¸»çÇ× ÀϹÝ
Metrics º¸°í ¿ä±¸»çÇ×, º¸°í ÁÖ±â ¹× ¹æ¹ý µî |
5.
Section 5 : Common Metrics |
¤ý¹®Á¦Á¡
º¸°í¼ °Ç¼ö(NPR : Number of Problem
Reports) |
¤ý¹®Á¦Á¡
º¸°í¼ ÇØ°á ´ëÀÀ½Ã°£(FRT : Problem Report
Fix Response Time) |
¤ýÇØ°á´ëÀÀ
¾à¼Ó ±âÀÏ Áö¿¬(OFR : Overdue Problem
Report Fix Responsiveness) |
¤ý½Ã½ºÅÛ ÀÛµ¿ºÒ´É(SO :
System Outage) |
¤ýÀû±âÀεµ(OTD
: On Time Delivery) |
6.
Section 6 : Hardware Metrics
Ãּҳ⵵ ¹Ý¼ÛÀ²(FYR : First Year Return Rate)
Àå±â ¹Ý¼ÛÀ²(LTR : Long-Term Return Rate) |
7.
Section 7 : Software Metrics
¼ÒÇÁÆ®¿þ¾î ¾÷µ¥ÀÌÆ® Ç°Áú(SWU : Software Update
Quality)
¹èÆ÷Àû¿ë ½ÇÆÐÀ²(RAA : Release Application
Absorts)
½ÃÁ¤ ÆÐÄ¡ Ç°Áú(CPQ : Corrective Patch Quality)
±â´É ÆÐÄ¡ Ç°Áú(FPQ : Feature Patch Quality) |
8.
Section 8 : Service Metrics
¼ºñ½º Ç°Áú (SQ : Service Quality)
(¼³Ä¡½ÃÇè ºÎÀûÇÕ °Ç¼ö, À¯Áöº¸¼ö ¹æ¹®/ÄÝ ¹é °Ç¼ö, °áÇÔ º¸Áõ¼ö¸®
°Ç¼ö, Call Center ÇØ°á°Ç¼ö, Áö¿ø ¼ºñ½ºÀÇ
°áÇ԰Ǽö) |
9. Appendix B : TL 9000
°í°´¸¸Á· Metrics Guidance |
10. Glossary (¿ë¾îÁ¤ÀÇ) |
11. Bibliography |
|
|
QuEST Æ÷·³ Âü°¡ÀÚµéÀº ISO 9000±Ô°ÝÀÌ ÀϹÝÀûÀ¸·Î Ÿ´ç¼ºÀº ÀÖÀ¸³ª Åë½Å»ê¾÷ÀÇ Æ¯¼ºÀ» ÃæºÐÈ÷ °í·ÁÇϱ⿡´Â ¹ÌÈíÇÏ´Ù´Â °á·ÐÀ» ³»·È´Ù. µû¶ó¼ ISO 9000(ƯÈ÷ ISO 9001)À» ±×´ë·Î È°¿ëÇÏ¸é¼ À̸¦ º¸¿ÏÇÏ´Â Â÷¿ø¿¡¼ Åë½Å»ê¾÷ÀÇ ´ÙÀ½°ú
°°Àº ¿ä±¸»çÇ×À» Ãß°¡Çϱâ·Î ÇÏ¿´´Ù. |
- ISO 90001ÀÇ
Á¦¹Ý ¿ä±¸»çÇ×À» °ËÅäÇÑ ÈÄ ´ÙÀ½ÀÇ ºÐ¾ß¿¡ ´ëÇÑ »çÇ×ÀÌ º¸¿ÏµÇ¾î¾ß ÇÒ Çʿ伺ÀÌ Á¦½ÃµÇ¾ú´Ù. |
...1. ½Å·Úµµ¿Í °ü·Ã ºñ¿ë |
...2. s/w°³¹ß°ú life-cycle
°æ¿µ |
...3. ¼³Ä¡(installation)³ª
¿£Áö´Ï¾î¸µ(engineering)°ú °°Àº ƯÁ¤¼ºñ½º ±â´É¿¡ ´ëÇÑ
»çÇ× |
...4. Åë½Å¼ºñ½º Á¦°øÀÚ¿Í ±â±â °ø±ÞÀÚ°£ÀÇ
µ¶Æ¯ÇÑ °ü°èÀÇ Áö¼Ó°ú Ãß°¡ °³¹ßÀ» º¸ÁõÇϱâ À§ÇÑ »çÇ× |
|
- ½ÇÀû°ú ºñ¿ë(performance and cost)¿¡ ±Ù°ÅÇÑ ¸ÞÆ®¸¯½º(metrics) Á¦¾È ¸ÞÆ®¸¯½º¿¡ ´ëÇÑ ¿ä±¸»çÇ×Àº TL 9000ÀÇ °¡Àå µ¶Æ¯ÇÑ »çÇ×ÀÌ´Ù. ÀÌ ¸ÞÆ®¸¯½º¸¦ ÀÌ¿ëÇϸé, |
...1. »õ·Î¿î Ç°Áú ½Ã½ºÅÛÀ» Àû¿ëÇÔÀ¸·Î½á
¾ò¾îÁö´Â ÀÌÀÍÀ» Á¤·®È ÇÒ ¼ö ÀÖÀ¸¸ç, |
...2. Ç°Áú°³¼±ÀÌ ÀÌ·ç¾îÁö´Â Á¤µµ¸¦ Æò°¡ÇÒ
¼ö ÀÖ°Ô µÇ¸ç, |
...3. °æÁ¦Àû È¿°ú°¡ °¡Àå Å« Ç°Áú°³¼±
ºÐ¾ß¸¦ ÆľÇÇÒ ¼ö ÀÖ°Ô µÇ¸ç, |
...4. »ê¾÷³»¿¡¼ÀÇ °æÀïÀû À§Ä¡¸¦ ¾Ë
¼ö ÀÖ°Ô µÈ´Ù. |
...5. ÀÌ ¸ÞÆ®¸¯½º¸¦ ÅëÇØ Ç°ÁúÈ°µ¿À»
°æ¿µÈ°µ¿°ú ¿¬°è½Ãų ¼ö ÀÖ°Ô µÇ¸ç, |
...6. ȸ»çÀÇ °æ¿µÃþÀº Ç°Áú°æ¿µ½Ã½ºÅÛ¿¡
´ëÇÑ ÀÌÇØ ¹× Áö¿øÀ» Àü·«ÀûÀ¸·Î Ãß±¸ÇÒ ¼ö ÀÖ°Ô µÈ´Ù. |
|
- ¸ÞÆ®¸¯½º ¼öÄ¡º¸°í(reporting) |
...1. ¸ÞÆ®¸¯½º¿¡ ´ëÇÑ Åë°è¼öÄ¡¸¦ Á¦°øÇÔÀ¸·Î½á
±â±â °ø±ÞÀÚµéÀº ±×µéÀÌ Åë½Å»ê¾÷ ³»¿¡ óÇÑ À§Ä¡¸¦ ¾Ë°Ô µÇ¸ç, |
...2. ¼ºñ½º °ø±ÞÀÚµéÀº ±â±â °ø±ÞÀÚµéÀÇ
Ç°Áú³ë·ÂÀÌ ¾î¶°ÇÑ °÷¿¡ ÁýÁߵǴÂÁö¸¦ ÆľÇÇÒ ¼ö ÀÖ°Ô µÈ´Ù. |
...3.
ÀÌ·¯ÇÑ º¸°íµÈ ¼öÄ¡ °ªÀ» ¹ÙÅÁÀ¸·Î ¼ºñ½º Á¦°øÀÚ¿Í ±â±â°ø±ÞÀÚ°£¿¡
°øµ¿À¸·Î ¹®Á¦¸¦ ÇØ°áÇÏ´Â ³ë·ÂÀ» Áõ
......Áø½ÃÄÑ ¹®Á¦¸¦
Á» ´õ »¡¸® ÆľÇÇÏ°í ÇØ°áÃ¥À» ã´Âµ¥ °øµ¿ º¸Á¶¸¦ ÃëÇÒ ¼ö ÀÖµµ·Ï
ÇÏ¿´´Ù. |
|
|
¤ý¿ä±¸»çÇ×ÀÌ º¸´Ù Æ¯È µÊ |
¤ý°èȹ¿¡ º¸´Ù ÃÊÁ¡À» µÎ°í ÀÖÀ½. (Ç°Áú±âȹ,
ÇÁ·ÎÁ§Æ®°èȹ, ±¸¼º°ü¸®°èȹ, Á¦Ç°°èȹ) |
¤ý°í°´¸¸Á·, Ç°Áú°³¼± ¿ä±¸»çÇ×, °í°´-°ø±ÞÀÚ°£
ÀÇ»ç¼ÒÅë µîÀÇ Ãß°¡¿ä±¸»çÇ× |
¤ýÁ¦Ç°ÀÇ ¶óÀÌÇÁ
»çÀÌŬ ¸ðµ¨ ÀÌ¿ë ¿ä±¸ |
¤ý¼º°úÁöÇ¥ ÃøÁ¤ ¹× Á¶Ä¡¸¦ ÃëÇϱâ À§ÇÑ
ÀÚ·á ÀÌ¿ëÀ» °Á¶ |
¤ýTL
9000À» À§ÇÑ ¼º°úÁöÇ¥ (Metrics) ÀÚ·á ÀúÀå½Ã½ºÅÛÀ»
°øµ¿ Á¦°øÇÏ´Â Åػ罺 ´ëÇÐ (UTD)°ú ASQ (QuEST
...Forum
°ü¸®ÀÚ)ÀÇ ÀÎÁõ±â°ü |
|
|
¤ý¼ºñ½º¿¡ ´ëÇÑ
Áö¼ÓÀû °³¼± |
¤ý°í°´-°ø±ÞÀÚ°£
°ü°è ÁõÁø |
¤ýÇ°Áú½Ã½ºÅۿ䱸»çÇ×ÀÇ
Ç¥ÁØÈ |
¤ý³»ºÎ°¨»ç ¹× ÇöÀå
¹æ¹®ÀÇ È¿À²Àû ¿î¿µ |
¤ý´ÜÀÏ ºñ¿ë ¹×
¼º°úÁß½ÉÀÇ ¼º°úÁöÇ¥ |
¤ýºñ¿ë
Àý°¨ ¹× È¿À²¼º Áõ°¡ |
¤ý°ø±ÞÀÚ
¼º°ú ÁõÁø |
¤ýTL
9000¼º°úÁöÇ¥¸¦ ÀÌ¿ëÇÑ ¾÷°è º¥Ä¡¸¶Å· |
|
|
°ø±ÞÀÚ´Â ´ÙÀ½ÀÇ ¼¼°¡Áö Áß Çϳª ¶Ç´Â º¹¼öÀÇ ºÐ¾ß¿¡¼ ÀÎÁõÀ»
¹ÞÀ» ¼ö ÀÖ´Ù. |
¤ýÇϵå¿þ¾î¸¸À» À§ÇÑ
TL 9000-HW |
¤ý¼ÒÇÁÆ®¿þ¾î¸¸À»
À§ÇÑ TL 9000-SW |
¤ý¼ºñ½º¸¸À» À§ÇÑ
TL 9000-SC |
|